This Privacy Policy (“Policy”) for Simply Lawn Care (“we”, “us”, or “our”) governs the use of personal data which you provide to us via our website and when you use our services (“services”). Personal data is any or all data relating to a natural person who is identified, or can be identified, from the data.
Simply Lawn Care respects your privacy. We understand that how your personal data is used and shared online matters to you, and we take the privacy of those who visit our website at www.simplylawncare.co.uk (“website”) very seriously. We will not collect any data other than when you contact us, and we will always process that data in compliance with the law. Our website may contain links to other sites, and be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should have regard to their privacy policies.
Please read this Policy carefully and ensure you understand it. When you first use our website, this is taken to be agreement to this Policy. If you do not agree with our policies and practices, please do not use our website. If you still have questions or concerns, please contact us at enquiries@simplylawncare.co.uk.
Who We Are
Our website address is www.simplylawncare.co.uk. We are based in Irlam and provide services in the West Manchester area. The website is owned and operated by Simply Lawn Care Limited. If you have questions or comments about this notice, you may contact our Data Protection Officer, Jordan Matthews, by email at enquiries@simplylawncare.co.uk.
What Information We Collect
We collect personal information that you may voluntarily provide to us when you express an interest in obtaining information about our services, or when you otherwise contact us. The personal information that we collect depends on the context of your interaction with us and our services. It may include names, phone numbers, email addresses, mailing address and invoice addresses. If you communicate with us by email, we will collect your name and email address and any other content that you send to us in the body of the mail. When necessary, with your consent or as otherwise permitted by applicable law, we may process financial data that you voluntarily provide to us. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.
We may automatically collect certain information when you visit our website or use our services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, country, location and other technical information. Like many businesses, we also collect information through cookies and similar technology. For more detail please visit our Cookie Policy.
How We Use Your Information
We use your information for a variety of reasons, depending on how you interact with our services. This includes the following:
- To deliver and facilitate delivery of services to you
- To respond to your inquiries and to offer support to you
- To send administrative information to you
- To save or protect an individual’s vital interest
- To meet internal audit requirements
- To satisfy any legal obligations, for example the prevention of fraud
What Legal Basis Do We Rely On To Process Your Information?
We only use your personal information when we believe it is necessary and we have a valid legal reason to do so, like with your consent, to comply with laws, to provide you with services to into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. We may rely on the following legal bases to use your personal information:
- We may use your information if you have given us permission or consent to use your information for a specific purpose. You can withdraw your consent at any time by contacting us at enquiries@simplylawncare.co.uk.
- We may use your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our services or at your request prior to entering into a contract or engagement with you.
- We may use your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- We may use your information where we believe it is necessary to protect your vital interests or those of a third party.
When Do We Share Personal Information?
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us and require access to such information to do that work. We have contracts in place with our third parties to safeguard your personal information. This means they will not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
- Ad Networks
- Affiliate Marketing Programs
- Website Hosting Service Providers
- Data Analytics Services
Where Do We Store Personal Information?
Some or all of your data may be stored outside of the European Economic Area. If we do store data outside this area, we will take all reasonable steps to ensure that your data is as safe and secure as it would be within the UK, and is treated lawfully and in accordance with the GDPR. We have contracts in place with the data storage centres to safeguard your personal information.
How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we use. These include encryption, restricted access to personal information, security reviews, and prevention of unauthorised access. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
How Long Will We Keep Your Information For?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required by law.
Your Rights In Relation to Personal Information
You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours. In relation to personal data about you, you have the right:
- to be informed about how and why we collect and use the data
- to be given access to the data we hold
- to have any inaccurate or incomplete data rectified
- to ask us to delete personal data, earlier than we might already dispose of it
- to prevent us from processing the data further
- to object to us using the data for particular purposes
We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.
You are entitled to make a Subject Access Request under the GDPR. This means that you may request a copy of any personal data we hold about you, free of charge. We will provide any or all information in response to your request if you contact us.
How Can You Contact Us About This Policy?
If you have questions or comments about this Policy, you may contact our Data Protection Officer, Jordan Matthews, by email at enquiries@simplylawncare.co.uk.
Amending This Policy
We may change this Policy from time to time, in response to changes in the law or for operational reasons. Any changes will immediately be posted on the website and you will be deemed to have accepted the amended Policy if you continue to use the website afterwards. You should therefore regularly review this Policy.